Insight #1 - Cooperation is the natural result of a common purpose or goal.
quote: "there are no winners and losers, we either all win or we all lose together".
Insight #2 - Relationships are the safe grounds to share feelings, perspectives and new ideas.
quote: the best way to facilitate collaboration was in a real-time-meeting (face-to-face, skype, phone) because you could tell the other persons attitude, get immediate feedback and build a relationship. The power of relationship building is clear. When people are informed of deficiencies, they are defensive, but when included in opportunities to find ways to expedite completion of the work they are engaged and cooperative.