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Chapter 8: Designing Adaptive Organizations (Depatmetnalization (Customer,…
Chapter 8: Designing Adaptive Organizations
Organizations
Organizational Structure
vertical and horizontal configuration
Organizational Process
collection of activities that transform inputs that customers value
Depatmetnalization
Customer
Geographic
Prodcut
Matrix
Functional
Functional Departmentalization
Organizes work and workers into separate units responsible for particular business functions or areas of expertise
Production Departmentalization
Organizes work and workers into separate units responsible for producing particular products or services
Customer Departmentalization
Organizes work and workers into separate units responsible for particular kinds of customers
Geographic Departmentalization
Organizes work and workers into separate units responsible for doing business in particular geographic areas
Matrix Departmentalization
A hybrid structure in which two or more forms of departmentalization are used together
Chain of Command
Chain of command: The vertical line of authority that clarifies who reports to whom throughout the organization
Unity of Command: workers should report to just one boss
Authority
Line and Staff can be used to differentiate both authority and functions within an organization
line function
Staff function
Staff authority
Line authortity
Delegation of Authority
The assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible
Degree of Centralization
Centralized of Authority
Decentralization
Standardization
Job Rotation, Enlargement, and Enrichment
Enlargement
Enrichment
Rotation
Behavioral Informality
Behavioral Informality
Behavioral Formality