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6 Change and Innovation (Change (4 types of change programs (human process…

- - - - examples
        
        problem solving
        
        group desicion
        
        communication
        
        teamwork
        
        leadership
      - focus
        
        social psychological processes
    - - focus
        
        technology
        
        the method of converting inputs >> outputs
        
        structure
        
        the way of getting work organized
      - examples
        
        redesign of jobs
        
        devision of labour
        
        switch to a new interface
        
        adoption of a new technology
        
        downsizing
        
        total quality management
    - - focus
        
        select, reward, develop & support people
      - examples
        
        staffing and recruitment
        
        pay and benefits
        
        training and development
        
        performance appraisal
    - - examples
        
        product line
        
        market base
        
        merger and acquisitions
        
        strategic alliance
      - focus
        
        strategy
  - - - can be converted from people problems to situation problems
      - make the change appear to be easy and attainable.
      - leave an emotional impact.
    - - MMR vaccine
      - gloves
      - popcorn
      - organ donor
        
        opt-out opt-in
        
        renew
      - punch card