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MyOaks Program (Property (MyOaks Booking (Customer is acknowledged at…

- - - - Check if complimentary room upgrade is available
        Early check-in / Late checkout confirmed subject to availability
        Free internet confirmed
- - - - Search for customers existing Profile in the PMS
        Check Loyalty page
        If not flagged select MYOAKS from drop down
        Enter mobile number into membership field
        If already populated verify mobile number is still correct
        Check marketing consent flag & ask customer if they would like to receive MyOaks emails with exclusive deals & info
      - Option to look up members in the 'look up tool' provided by data team
    - - Explain benefits
        Ask caller if they would like to join.
        
        Yes - Booking Now
        
        Go to Loyalty page in PMS
        Select MyOaks from drop down
        Request & enter mobile phone no#
        Check Marketing opt in and tick YES
        
        Welcome email triggered from marketing cloud
        
        No
        
        Yes - Not ready to Book
        
        Existing Customer - search for profile, select, go to Loyalty page, select MyOaks drop down & enter mobile number, check marketing flag & ask customer if they would like to receive emails per script, flag accordingly.
        New Customer - go to https://www.minorhotels.com/en/oaks/myoaks and enrol customer
    - - Drop in's
        Rievernet login
        Check-out survey
        Current rate booking process
- - - - Concerns
        
        Loyalty flag not auto activated in PMS profile
        All new bookings create a new profile 'drop in'
        Are we acknowledging MyOaks Members at check-in
      - Yes
        
        MyOaks welcome email triggered from marketing cloud
      - No
        
        Customer receives post card via direct mail (TBC)