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Process disign (Process choice (Project Process (Long/short term projects)…
Process disign
Process choice
Project Process
Long/short term projects
Jobbing process
e.g furniture making (skills)
Batch process
e.g. bread making or processing admin forms
continuous process
e.g. Factories
Professional service
skilled e.g. lawyers
Service Shop
e.g. hiring of cars
Mass service
e.g. transport systems
Understanding design factors
Volume
Variety
Variation (in demand)
Visibility
Layout choice
Fixed position
Functional
Product
Hybrid and mixed
Detail process design