**continuous program activity
PgM stakeholders are adequately and appropriately engaged.
SH provided with adequate information to make the right decisions
PgM utilize strong communication, negotiation, and conflict resolution
primary metrics for stakeholder engagement
realization of the program’s objectives and benefits, stakeholder participation, and frequency or rate of communication with the program team.**
any questions (not issues) from SH should be captured and published to allow other SH benfit
Documents to be formatted and presented diff to certain SH groups.
SH engagement tools : - Forcing, negotiation, conflict res, facilitated nego.
Contents in PC and scope statement can be used to establish high level expectations among SH
SH issues are logged in SH issue register and tracked to closure very similar to risk register
**including meeting invitations, attendance, meeting minutes, and action items.
Participation trends are analyzed, and :check:root-cause analysis is performed to identify and address the causes of nonparticipation**
Use of an issue log to document, prioritize, and track issues will help the entire program team understand the feedback received from the stakeholders
Stakeholder issues and concerns are likely to affect aspects of the program such as its scope, benefits, risks, costs, schedule, priorities, and outcomes. :check:Impact analysis techniques should be used to understand the urgency and probability of stakeholder issues and determine which issues may turn into program risks.