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Perception of Health Insurance:Policy Holder (Health Insurance Services…
Perception of Health Insurance:Policy Holder
At the time of Policy
Awareness
Public Sector (54.56%)
Private Sector (58.58%)
Brand name
Public Sector (52.91%)
Private Sector (58.72%)
Transparency
Public Sector (61.60%)
Private Sector (51.97%)
Safety and Trustworthiness
Public Sector (71.82%)
Private Sector (39.81%)
Claims & its settlement
Satisfactory Claim settlement
Public Sector (63.21%)
Private Sector (50.20%)
Quick Processing time
Public Sector (42.95%)
Private Sector (69.22%)
Easy Claim procedure
Private Sector (54.50%)
Public Sector (59.06%)
Claim rejection
Private Sector (64.16%)
Public Sector (47.73%)
Health Insurance Products
Customised Products
Public Sector (40.71%)
Private Sector (70.73%)
Disease Specific Products
Public Sector (48.23%)
Private Sector (67.68%)
Flexibility in Products
Public Sector (43.59%)
Private Sector (69.68%)
Cashless facility Products
Public Sector (59%)
Private Sector (64.41%)
Innovative Products
Public Sector (37.19%)
Private Sector (72.07%)
Health Insurance Services
Effective agents
Public Sector (49.48%)
Private Sector (66.52%)
Expanded hospital networks
Public Sector (58.63%)
Private Sector (58.77%)
Approachability
Public Sector (47.74%)
Private Sector (65.79%)
Services of TPAs
Public Sector (54.05%)
Private Sector (62.48%)
Transparency
Public Sector (61.11%)
Private Sector (53.47%)
Quickness in claims/queries
Public Sector (48.76%)
Private Sector (67.17%)
Use of technology
Public Sector (36.89%)
Private Sector (76.74%)
Simplified processes
Public Sector (59.68%)
Private Sector (54.55%)
Policy maintenance
Value addition Policy
Public Sector (50%)
Private Sector (64.63%)
Prompt services
Public Sector (42.22%)
Private Sector (70.56%)
Renewal reminder
Public Sector (52.66%)
Private Sector (67.26%)
Various Modes of Payment
Public Sector (53.26%)
Private Sector (64.02%)