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Customer Service
(all the activities involved in making it easy for…
Customer Service
(all the activities involved in making it easy for customers to reach the right parties within the company and receive quick and satisfactory service)
Dealing with customers
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Approaches
Tailor-made approach (building relationships with customers). Adapting to the customer's needs. To have empathy with the client, provide consistent standards of service.
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Customer service agents
Duties
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Dealing directly with customers either by telephone, electronically or face to face.
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Complaints
Customers who feel their complaints are handled fairly will stay loyal and customer allegiance will be built.
Customers are much more demanding, they are more open and more questioning of what they're receiving for their money.