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Guidelines for Using Verbal Messages Effectively 5.3 (Effective…
Guidelines for Using Verbal Messages Effectively 5.3
Effective
extensionalize
first
then
avoid allness
Distinguish between facts and inferences
Discriminate among individuals
"label individuals and not the groups they are in"
Talk about the middle
midway responses that are not as extreme as good and bad
recognize change
Ineffective
Intensionalize
view someone on their
commit allness
you know everything
confuse facts and inferences
indiscriminately treat
form of
Polarize
statically evaluate
treating her like she is 5 not 15..
