Guidelines for Using Verbal Messages Effectively 5.3 (Effective…
Guidelines for Using Verbal Messages Effectively 5.3
Distinguish between facts and inferences
Discriminate among individuals
"label individuals and not the groups they are in"
Talk about the middle
midway responses that are not as extreme as good and bad
view someone on their
you know everything
confuse facts and inferences
treating her like she is 5 not 15..