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C2. Enterprise strategy, governance and service design (Delivering what …
C2. Enterprise strategy,
governance and service
design
Business service
Use of IT
Become efficient
Customer experience
Keep costs down
Currency
Data
Processing
Storing
Collecting
Retrieving
Manipulating
Securing
Sharing
Business vision to operation
Portfolio management
Programme management
Project
Project
Project
ITIL
Support IT services
Generic development lifecycle
Handle changes to infrastructure
Gateway review
Agile
Traditional
Service definition
Demand perspective
Attaining outcomes
Predicting outcomes
Supplier perspective
Development
Maintenance
Key characteristics
(may be) Not entirely tangible
Comprise a series of activities
(often) Produced and consumed directly
Customer participation
(mostly) not 'pure IT'
Delivering what
is needed
Discover all requirements
Unawereness of
different needs
Unfit for purpose
Too expensive
to continue
Incomplete
Useless
Recognize interfaces
between stakeholders
Manage and deploy