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What do SMB Merchants do to manage and grow their business? (Manage my…
What do SMB Merchants do to manage and grow their business?
Run my business
Get/make products
Fulfill orders
Chasing invoices
Shipping
Packing packages
Arrange pick up
Track invoices
Invoicing customers
Deliveries
Check orders
Warehouse
Style the warehouse
Warehouse site and inspection
Putting products online
Photoshoot/ Take pictures of products
Managing online marketing
Product listing write up
Translation
Main job scope
Conduct tours
Writing time
Teaching
Online Skype coaching
Conducting physical workshops
Production standard
Cooking products
Kitchen setup
Organising ingredients
Send out publication
Finance
End-of-month accounting
Balancing numbers
Payment
To clients
General bills
Payroll
To suppliers
Paypal fund transfer
XERO/ MYOB/ ERP management
Social media/ websites
Organising information on website
Manage website upkeep
Manage eBay platform
General/Administrative duties
Post office run
Travel booking for work
Managing E-commerce account health
Account policies
Staying abreast on all new updates
Ensuring business does not infringe on policies
Product logistics
Keeping custom delays to a minimal
Keeping updated on all international custom restrictions
Manage my team
Hiring staff
Interview new employees
Chat with the staff
Guiding staff
Meeting with the bookkeeper
Human Resource management
Booking team's time ahead of task
Need based freelancers
Seasonal Part-timers
Train staff
Staff meeting
Daily
Weekly
Things to be done today
Office housekeeping
Clean the office
Organize the office
Call logs/voicemail
Meetings
Salespeople
Supplier
Fix
IT problem
Staff disputes
General operational problem
Urgent issues
To- do list consolidation
Check
Logistics
Sales order
Sales Performance
My business performance
Review feedback from customers
Future planning
Housekeeping check
Administrative updates
Following up on task
Managing the finances
Reconciliation
Cashflow management
Banking
To pay suppliers
Doing my own numbers
Market my business
Social media
Check social media - reviews/comments etc.
Update social media - Facebook, Twitter, Instagram etc.
Blogging on company website
Sourcing new clients
Attending tradeshows/events
Sourcing for stockist
Cold calling
Seeing potential clients
Updating customer database
Communicate with customers
Resolve customer issues
Answer customer queries
Check eBay messages
Reply to Facebook messages
Private/ Direct messaging on e-commerce platforms
Wechat
Emails
Phone calls
Research
Reading
Social media
Gumtree
Online news
Checking news feed
Facebook
Other e-commerce sites
Instagram
Recipe testing
Packaging research
Price comparison (excel spreadsheet)
Researching pop culture
Market trend research
Reading (Physical books)
Meeting with people (Customers/suppliers)
Daily inspiration
Going outside/Walking along the streets
