Why are ILL Numbers Down? (Failure of ILL Department (:star:Blocked…
Why are ILL Numbers Down?
Failures of ILL Infrastructure
ELD service slow and poor
More libraries charging for loans (?)
Failure of ILL Department
:star: No Department Goals & Objectives
W/o G & O, there is no way to evaluate ILL performance or success
ILL is measured on two axis/facets: FILL RATES and TURNAROUND TIMES.
Turnaround time is rarely given due consideration, is more importatant than ever (because students no longer have the patience to wait two weeks for a book).
Lowered/lacking department standards
Ineffective staff organizational structure
Failure to change with changing user needs/wants
Lack of support from librarians
Librarians live in silos. The ILL silo "is not relevant" to what they do.
Resistant to integration.
"Too busy for anything new."
Sometimes, "anything new" is just keeping up with the times. We've been falling behind for 5 years.
Failure of ILL Outreach
:star: Library Classroom Instruction
Is ILL discussed in classes?
How is it approached?
Those in instruction don't communicate with ILL staff.
"Creating an ILL account" walkthrough,
"submit sample request" exercise
Social Media and Posting
Not likely the CAUSE of the drop (we've never had to promote ILL much), but may deter greater losses
Facebook posts this semester—did not disseminate across all media
Takes an act of god to get a poster put up!
:star:Depreciated Faculty Liaison-ing
No liaison lunch
Faculty no longer able to recommend purchases.
Drastically reduced librarian presence in lib,
at reference desk. This is where ILL is promoted.
:star:Satisficing and Changing User Wants
Falling Academic Standards and Depreciated User Research Needs
Strong anecdotal evidence.
Where's the evidence?
ILL is down across the board, not just a Potsdam.
Better Discovery Tools/OA/
ILL less relevant
"Four years following implementation of the discovery system, there was a 22 percent decrease in interlibrary loan borrowing requests. "