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PROFESSIONAL ATTITUDES & COMMUNICATIONS (2.2 COMMUNICATION IN PATIENT…
PROFESSIONAL ATTITUDES & COMMUNICATIONS
2.3 AGE SPECIFIC CARE & COMMUNICATION
NEONATE & INFANT (BIRTH TO 1 YEAR) :baby::skin-tone-
4:
check: important to be aware of tpne of voice & facial expressions
:check: keep the patient wrapped in a blanket, except they must be uncovered for imaging
:check: involve the parents as much as possible
:check: limit number of staff
:check: provide familiar object
:check: provide safe envirinment
TODDLER (1-2 YEARS)
:check: keep the direction given short & simple. Give one direction at a time
:check: use a friendly but firm approach & set limits by stating " You must lie still"
:check: allow toddler
PREESCHOOLER (3-5)
:check:Although children have no idea about submitting to the examination, they should be encouraged to cooperate as much as possible
:check:use demo to prepare the toddler before the procedure
SCHOOL AGE
:check: Give concrete information about the examination
:check: be honest and let them know whether / not they will experience any pain /discomfort
ADOLESCENT (13-18 YEARS)
:check:SHOW EMPATHY
:check:Avoid using an authoritarian approach
:check: provide thorough explanation
:check: respect their concern for modesty & fear of embarrassment
ADULT (19-65 YEARS)
:check: Tailor the instruction &explanation about the procedure to their level of understanding
:check: allow them to make choices & involve as much as possible in the examinations
LATE ADULTS (65 YEARS AND OLDER)
:check:requires special attention cause of the many physical problems that often accompany aging
:check:provide accommodation for their physical and sensory deficit
:check:
As a RADIOGRAPHER TO
COMMUNICATE
IS TO
:smiley: convey info accurately
:hospital: express oneself clearly
ATTITUDE
is a state of mind,
an opinion or a feeling, often revealed bybody position, tone of voice, or other :red_cross:verbal signals
2.1 PROFESSIONAL ATTITUDES IN PATIENT CARE
PROFESSIONAL RESPONSIBILITY AND ETHICS IN RELATION TO DIVERSITY
The AMERICAN SOCIETY OF RADIOLOGIC TECHNOLOGISTS CODE of ETHICS
requirres radiographer to :
:check:put aside all the personal prejudice & emotional bias
:check: provide services to humanity with full respect for the dignity of mankind
HOW :question: CULTURAL ISSUES MAY AFFECT CARE
GENDER
:girl::skin-tone-4: :boy::skin-tone-4:
patient & the healthcare provider are :red_cross: of the same gender
TOUCHING
:open_hands:
perceived more positively by women :woman::skin-tone-4: than by men :man::skin-tone-4:
GEOGRAPHIC DIFFERENCES
:hospital:
limited selection of available services, constraint of distance
RELIGION
prohibit specific healthcare practices
ISSUES OF CULTURAL DIVERSITY
:silhouettes:
:check:culture has profound effect on the attitudes & on the ways in which we communicate & perceive others
:check: when cultural differences are not recognised & repected, relationship suffer, & communications becomes much less effective
2.2 COMMUNICATION IN PATIENT CARE
NON-VERBAL COMMUNICATIONS
:check:frowns/ pursed lips as disapproval
:check:refusal to look directly into directly into an individual's face while speaking conveys avoidance,rejection
EYE:eyes: CONTACT
:check:perceived as an expression of interest, concern/honesty
:check: direct eyes contact is important
TOUCHING :open_hands:
:check: your touch have a professional purpose that is clear to the patient
:check:touch should never be forced
APPEARANCE
:female-doctor::skin-tone-4:
:check: uniforms are intended to present simple, neat apperance & are washable and plain
:check:comfartable
LISTENING SKILLS
:check:ability to give full attention to the speaker
:check:In conversation, patients often give us clue about physical problem that could easily missed if we rush to get the next question
VERBAL SKILLS
:check: clear and distinct speech habits are always preferable
:check:communicate face to face
ATTITUDE
:check: revealed by non-verbal behaviors &also the tone of voice & choices of words
:check: listener receive more powerful message from th attitudes than from what we actually say
2.4 DEALING WITH DEATH/LOSS
5 PHASES OF GRIEVING PROCESS
DENIAL
refuses to accept the truth and may refuse to discuss the possibility of loss & death
ANGER
the person experiences the frustration of helplessness and a feeling of outrage at the apparent injustice of the loss
BARGAINING
see,s to be attempting to earn forgiveness / mitigation of the loss by being 'very good'.
DEPRESSION
often quite & may cry easily
ACCEPTANCE
accept the loss / impending death & deals with life & relationship more realistic day to day basis
PATIENT SUPPORT SERVICES
FAMILY / FRIENDS
ISLAMIC / OTHER RELIGIOUS PERSPECTIVE
PATIENT-PATIENT SUPPORT GROUP
HOSPICE & HOME CARE
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