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7.8 (UC (improve mitigation (proactive measures (asset hardening, Security…

- - - - asset hardening, Security, veg management - prioritized by risk
  - - - Connect to SA / COP
        
        integrate into
      - external communication
      - More effective internal ops
      - external collaboration
  - - - asset condition
      - environmental vulnerabilities
      - Historic outages
- - - - needs better internal operations, greater collaboration, greater engagement
      - Engagement - not just providing modern CFS and reporting. Improving understanding of workloads, challenges, and increasing participation in solutions - proactive measures - plus legitimacy and governance
      - solutions rely on greater coordination between capabilities, roles and organisations = a portfolio story, a platform story and a collaboration story
- - - - faster and more effective response
      - Earlier detection and qualification
    - - ng call handling
        
        Support channels public want - TXT, messaging, video
        
        enhanced data for SA, Investigation, etc.
    - - monitor immediate performance in PSAP
      - patterns & emerging trends to direct resources
      - demonstrate performance & awareness of pressures, workload and changing roles
      - demonstrate fair & equitable service
- - - - portfolio
      - pitch
    - - get seen as the CAD vendor or RMS vendor
    - - cities face problems that can not be solved or even understood by any single organisation