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SSE Mobile App (Short Term Cooperation (to measure the effectiveness of…
SSE Mobile App
Short Term Cooperation
- to measure the effectiveness of our winter campaign by tracking
:star: there is no development work required, we can advise how to track campaign
- Report new power cut
:red_flag: details needed as there are some inconsistencies in our understanding
- Priority Services
-Information detailing the benefits of our Priority Services Register. Links to our registration page and a phone number to contact us will be included
:red_flag: clarification needed
- . Map to view power cuts within our distribution areas
-Same as the map we currently have on Power Track
:check: existis in app currently
- Terms and Conditions
-Standard legal information
:check: In our understanding, it's already in place
- General Advice
-Safety tips and contact details
:check: (safety tips – there is screen 'power cut advice', 'contact details'- updated by Objectivity)
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Improvements/Innovations
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New features
Key goals for similar apps:
- Downtime information about: planned & failures
- Internal forms for app feedback
- App UI redesign
- Selected area downtime-failures registration (sms, push)
Based on Google Play comments we may think about:
• History of downtime for given area/district saved in customer profile
• Investigate battery consumption - complains
• Investigate issues with app installation (error 103)
• Users are frustrated because of no failures/downtimes information
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