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INFORMATION TECHNOLOGY :checkered_flag: Software & Hardware that we…
INFORMATION TECHNOLOGY
:checkered_flag: Software & Hardware that we use to achieve business goals
ROLE OF IT
Communication
Help to maintain relationship between the employee thru whatsapp/skype
Inventory Management
= Enterprise Resource Planning : manage stock
Data Management
Data storage/centre : where all informations are stored
Customer Relationship Management
keep the details of customer/tracking number
Management Information System
Make decision by analyzing the information (customer's satisfaction)
Business Intelligence
- get data, analyze and make decision
SOCIAL MEDIA
platform/websites of sharing information/ promote product
Increase Brand Awareness
Increase Sales
Distribute Content Marketing
- info that can be updated anytime
Improve Customer Service
thru customer's feedback
Cost-effective
save cost because socmed is free
E-BUSINESS MODELS
- process of buying & selling thru online
B2B
Unfinished Product, Dell Hybrid Cloud System
B2C
Finished Product - thru online , lazada.my
C2C
2ndhand product, mudah.my
Software - Intangible product
: Word Processor, Windows 10, Dropbox
Hardware- Tangible Product
Computers, Robot, Screwdriver
MIS
computerized-information system to help managers to organize, evaluate and manage department
VIRUS
ongoing harmful security threat that cause unexpected and, 4 the victim, usually undesirable event. i.e: erasing data, hard drive crash
Norton AntiVirus
CLOUD
- Store a company's data and applications at offsite data centers, accessed over the Internet