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Four Listening Styles: 4.3 (Critical Listening (AVOID (or…
Four Listening Styles: 4.3
Empathic Listening
see from the speaker's point of view
ENGAGE in =
seek to understand both thoughts and feelings
Polite Listening
feedback
AVOID interruption
Critical Listening
AVOID
(or oversimplifying complex messages)
recognize my own biases
"I had a nice time" even though they might not have had a nice time
ON
language fallacies
Active Listening
acknowledge speakers feelings
use my own words to understand other's thinking
