Aspects of Change
Stages
- Unfreezing
- Moving
- Refreezing
Failure
- No urgency
- Failing to "take people with you"
- No shared vision
- Inconsistent approach
- Permitting obstacles
- No short term wins
- Premature completion
- No making it stick
Incremental vs Radical
Continuous vs Step
Participative vs Directed
Incremental
Radical
Small steps
Gradual build up
Big bang
Visible
Invisible
Continuous
Step
Pros:
- Speed
- Small steps
- Radical change :
Participative
More likely to be a Radical change #
Cons
- Risk
- Impact on individuals
Pros
- Risk
- Feedback cycle
- Tiny steps
- Gradual
Cons:
- Speed
- Tunnel Vision
Incremental change #
Directed
Seek opinion
Talk most to those affected
Relies on goodwill
Power
Builds loyalty
Ordering others
Traditional
Hard vs Soft
TROPICS
Framework for identifying
Hard change is easier
Soft change is harder
T: Timeline
R: Resources
O: Objective
P: Perception
I: Interest
C: Control
S: Source
Too many emotions/people
Multiple groups
Unclear/Ill-defined
Subjective
External source
Short term
Long term
Clear goal
Agreement on problem
Limited groups
Tight control
Internal
Lack of control
Create a burning platform
KxDxV > C
K: Knowledge of first step
D: Dissatisfaction
V: Vision
C: Cost
Difficult
Communication
Open
Clear
Different methods
Face-to-face preferred
Problem
Why
Goal
Impact
Manage it
Buy in from key people
Determine if change is needed
Tailor to each person/group
Straight forward
Stay positive
Shake complacency
Create urgency
Detail problem
Rollercoaster
Managing
People
Recipient
Emotional
Defensive
Don't be surprised by other's reactions
Plan for performance downturn
Communication
Support others
Don't cave but do listen #
Create opportunity for success
Ways
Collaboration
Consultation
Presentation
Pros:
- Spreads understanding
- Seeks opinions
- Builds commitment
- Creates mass
Cons:
- Time
- Deadlock
Pros:
- Spreads understanding
- Seeks opinions
- Reduces resistance
Not everyone is equal
Cons:
- Time
Mix between presentation and meeting
Pros:
- Spreads understand
- Time
Cons:
- Doesn't seek opinions
- Autocratic
Army/Old-School
Get ready to adapt
Make change stick
Ways
Structural
Rewards
Culture
Brutal
Sack obstacles #
Must be aligned with change
Be prepared to review as change embeds
Hard
Destroy old symbols
Explicit communication about change staying #
Live it
Reward #
Reinforce
Sack obstacles #
Allows fresh thinking
Don't rush
Not permanent
HARD
Resistance
Rollercoaster #
Give them an outlet
Be prepared to be assertive
Change or Die
It will happen
Reasons
Lack of communication
Lack of will
Lack of acceptance
Lack of incentive
Diminished enjoyment in work
Reduced power
Reduced status
Ways to overcome
Force-field
Technique
For on left
Against on right
Change responses
Technique
Quadrants
Resistors #
Bystanders
Change agents
Group people into on quadrant
Sideline
Promote
1 sheet of paper
Quick
Traditionalists
Need to know your people
Managerial Prioritise
Analysis with others
Prepare
Don't be surprised
Try to convince
Treat fairly
Be prepared to sacrifice resistors
Sitting on the fence
Sitting on the fence
Technique
Lay out all projects
Rank projects
Maximum 100 points to spend
Be honest
Get managers to rank
Gauge support based on manager's workload
Need detailed understand of each project
Everyone must fall in line once decision is made
Benchmark
Target
Inspire
Wake up
Repeat, repeat, repeat! #
KISS
Small tasks
Self-contained tasks
Fearful
Rhetoric == actions
Seek ideas
All ideas
Brainstorm #
Don't avoid
Projects
Roll one into another
Management
United
Debate in backstage
Consistent
Clear communication
Reduces impression of importance
Build it into culture
Resistors
Convince or drop
Listen
Sponser
Senior
Overcomes blockers
Provides feedback
Initiator
Uncertain
Levels of confidence
Thick skin
Find sponsor
Convince others
If change was obvious it would be the way
Success not guaranteed
PA project
Internal app store
No fear
Forecast realistically
Make changes sooner than later
Know your first step to change #
Be aware of competing changes
Avoid tunnel vision
Analysis progress
Don't waste too much energy
Remember you only control yourself
Remember you only control yourself