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Terms and Conditions (Issues with not reading (Forced to agree (e.g…
Terms and Conditions
Issues with not reading
You agree to abide by our terms of service
Third party the service - user dont know about
Only few people read the fine print
https://www.theguardian.com/technology/2017/mar/03/terms-of-service-online-contracts-fine-print
Forced to agree
e.g Snapchat policy update either agree or logout
Technical terms that are not understood
No one read it, so why do i have to read it
Reason why not reading T& C from questionnaire
Too Long
Too Complex
Technical terms that I don’t understand
Time consuming
Small to read
It is not important, therefore no need to read it
Others don’t read it, so I don’t have to read it
Reasons why you should read it
Stealing personal data
To stay safe
To ensure that the personal informations are not exposed
To find hidden cost
There might be conditions that you may not agree
To know what are coming as free, to know the traps and use in better way
Why it should be written (Questionnaire result)
Easy to read and understand all of the terms and conditions
Locate online, so that the user can read it any time even after downloading the application
Provide an opportunity to print
Allow the user to save the terms and conditions
Less techy terms
Useful sites
https://www.theguardian.com/technology/2017/mar/03/terms-of-service-online-contracts-fine-print
https://www.theguardian.com/money/2011/may/11/terms-conditions-small-print-big-problems
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/504063/bis-16-67-terms-and-conditions-call-for-evidence.pdf
http://www.plainenglish.co.uk/files/issue72.pdf
Newspaper
https://www.theguardian.com/money/2011/may/11/terms-conditions-small-print-big-problems
states only 7% reads online terms and conditions
Reading Terms and conditions can be a big problem
BBC
http://www.bbc.co.uk/consumer/22338473
hidden charges
84% failed to notice they had signed away their soul in the small print when making a purchase
Example
https://termly.io/terms-and-conditions/mobile-app-terms-and-conditions-template/
Template for the Terms and conditions
This includes examples of guideline