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IMPORTANT ASPECTS OF GOVERNANCE,TRANSPARENCY AND ACCOUNTABILITY…
IMPORTANT ASPECTS OF GOVERNANCE,TRANSPARENCY AND ACCOUNTABILITY,CITIZEN'S CHARTER AND E-GOVERNANCE
CITIZEN'S CHARTER
DEVELOPING AND IMPLEMENTING CITIZEN'S CHARTER
IMPLEMENTING CITIZEN'S CHARTER
HOW TO DEVELOP THE CHARTER
IDENTIFYING AND ENGAGING WITH STAKEHOLDERS
ESTABLISHING SERVICE STANDARDS
ESTABLISHING A HELPFUL INSTITUTIONAL STRUCTURE FOR THE CHARTER
SALIENT FEATURES OF A CITIZEN'S CHARTER
KEY LESSONS
TRANSPERENCY AND ACCOUNTABILITY
E-GOVERNANCE
APPLICATIONS
GOVT TO GOVT(G2G)
GOVT TO BUSINESS(G2B)
CITIZEN TO GOVT (C2G)
GOVT TO NGO(G2N)
GOVT TO CITIZENS(G2C)
PRIORITIES AND OBJECTIEVES
MODELS AND SUCCESSES
CARD-REGISTRATION PROJECT(STATE GOVT OF AP)
GYANDOOT:INTRANET IN TRIBAL DISTRICT OF DHAR(STATE GOVT OF MP)
BHOOMI-AUTOMATION OF LAND RECORDS(STATE GOVT OF KARNATAKA)
LOKMITRA(STATE GOVT OF HP)
AP ONLINE(STATE GOVT OF AP)
E-MITRA-INTEGRATED CITIZEN SERVICES CENTRE/E-KIOSKS(STATE GOVT OF RAJASTHAN)
PASSPORT/VISA(GOI)
POSTAL DEPARTMENT(GOI)
INDIAN RAILWAYS(GOI)
CUSTOMS AND EXCISE(GOI)
CHALLENGES AND LIMITATIONS
INTER-OPERABILITY
DELIVERY OF SERVICES
AUTHENTICATION
STANDARDISATION
PRIVACY
TECHNOLOGY ISSUES
MANAGEMENT OF CHANGE
USE OF LOCAL LANGUAGES
FUNDING
WHAT IS MEANT BY GOVERNANCE?
IMPORTANT ASPECTS OF GOVERNANCE