4.1 The stages of listening (Responding (Use varied cues that say "…
4.1 The stages of listening
See the speaker's message from the speaker's point of view.
Use varied cues that say "I'm Listening"
Own your own response
Express support and understanding
Avoid the common problem-causing listening responses
Maintain your role
Avoid assuming you understand
For people with hearing impairments
Avoid overlapping speech
Don't avoid common terms
Set up a comfortable context
epeat names and key concepts to yourself or, if appropriate, aloud.
nite the new with the old; relate the new information to what you already know.
rganize What you hear; Summarize the message in a more easily retained form.
ocus your attention on the central ideas.
Distinguish facts from opinions
Assume that the speaker is a person of goodwill