Please enable JavaScript.
Coggle requires JavaScript to display documents.
SCOM 610 (Uber Muslim Ban Image Repair (Image Repair Strategies…
SCOM 610
Uber Muslim Ban Image Repair
Image Repair Strategies
Benoit's Image Restoration Theory
Coombs' SCCT
Apologia
social-mediated crisis communication model (SMCC)
Persuasive retweets
Crisis Denial
Social Media Protests
Negative word of mouth
Emotional communication
Scandals
Celebrity Tweets
Social Media drives CSR
Dialogic communication on Social Media
Corporate Social Responsibility (CSR)
"Corporate crises in the age of corporate social responsibility"
Janssen & Bhattacharya (2015)
"Does media attention drive corporate social responsibility?"
(2012)
Uber fails to support protest
"When good companies do bad things"
(Schwartz 2000)
"THE TARNISHED STAR Restoring Texaco’s Damaged Public Image"
(Brinson & Benoit 1999)
Uber has to clarify initial response
"Does media attention drive corporate social responsibility?"
(Zyglidopoulos 2012)
Social Media Backlash
"The effect of bad reputation: The occurrence of crisis, corporate social responsibility, and perceptions of hypocrisy and attitudes toward a company"
Shim, K., & Yang, S. (2016)
"The real-time power of Twitter: Crisis management and leadership in an age of social media"
Gruber, Smerek, Thomas-Hunt & James (2015)
"Navigating anger in Happy Valley: Analyzing Penn State’s Facebook-based crisis responses to the Sandusky scandal"
Formentin, Bortree & Fraustino (2017)
Prior Reputation and Motives are questioned
"Examining the interplay of an organization's prior reputation, CEO's visibility, and immediate response to a crisis"
Turk, J. V., Jin, Y., Stewart, S., Kim, J., & Hipple, J. (2012)
Image repair in this context
"How IKEA turned a crisis into an opportunity"
Ngai & Falkheimer (2017)
"When retweets persuade: The persuasive effects of dialogic retweeting and the role of social presence in organizations’ Twitter-based communication"
Lim, Y., & Lee-Won, R. J. (2017)
Read Me
Due Dates
Sep
Oct
Nov
Dec