Activities that make up benefits sustainment include**
:star:• Planning for the operational, financial, and :red_flag:behavioral changes necessary :red_flag:by program recipients (individuals, groups, organizations, industries, and sectors) to continue monitoring performance
:star:• Implementing the :red_flag:required change efforts :red_flag:to ensure that the capabilities provided during the course of the program continue when the program is closed and the program’s resources are returned to the organization.
:star:• :red_flag: Monitoring the performance :red_flag: of the product, service, capability, or results from a reliability and availability-for-use perspective and comparing actual performance to planned performance, including key performance indicators.
:star:• Monitoring the continued suitability of the deployed product, service, capability, or results to provide the benefits expected by the customers owning and operating it. This may include the continued viability of interfaces with other products, services, capabilities, or results and the continued completeness of the functionality.
:star:• Monitoring the continued availability of logistics support for the product, service, capability, or results in light of technological advancements and the willingness of vendors to continue to support older configurations
:star: Responding to customer inputs on their needs for product, service, capability, or results of support assistance or for improvements in performance or functionality.
:star: • Providing on-demand support for the product, service, capability, or results either in parts, improved technical information, or real-time help desk support.
:star:• Planning for and establishing operational support of the product, service, capability, or results separate from the program management function without relinquishing the other product support functions.
:star:• Updating technical information concerning the product, service, capability, or improvement in response to frequent product support queries.
:star:• Planning the transition of product or capability support from program management to an operations function within an organization.
:star:• Planning the retirement and phase out of the product or capability, or the cessation of support with appropriate guidance to the current customers.
:star:• :red_flag:Developing business cases :red_flag:and the potential initiation of new projects or programs to respond to operational issues with the deployed product, service, or capability being supported or public acceptance/reaction to the improvement.
:star:• Developing business cases and the potential initiation of :red_flag:new projects to respond to legislative changes, :red_flag:political and economic, socioeconomic changes, cultural shifts, or logistics issues with a deployed product, service, capability, or results being supported.**