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Week 9: Critical Perspectives on Management and Organisation (How do…
Week 9: Critical Perspectives on Management and Organisation
How do employees cope with conflicting professional identities
Congruence VS conflict
If an employee’s expected and experienced
professional identities are in sync and congruent
they are unlikely to experience conflict
However, a large percentage of professionals
experience conflict between the two identities
Historically, researchers and practitioners focused
on women (based on popular gender norms),
especially those with young children as being the
main cohort of professionals who would experience
conflict, recent research indicates that conflict is not
only restricted to them
How do professionals cope with the conflicts
Professionals cope with conflicting identities
by ‘straying’ from the expected identity (i.e.
ideal worker image)
They do so by either passing or revealing
Passing: intentional or accidental
misrepresentation of membership in the
favoured group (i.e. expected professional
identity)
Revealing: intentional or accidental disclosure
of non-membership in the favoured group (i.e.
expected professional identity)
Tools for straying
Personally altering the structure of work (i.e.
passing)
Working on internal projects to reduce travel time
Working from home
Focusing on cultivating a local client base
Seeking assistance in restructuring work (i.e.
revealing)
Applying for reduced workloads
Seeking parental and/or carer’s leave
Hiding or sharing personal information (i.e.
passing and revealing)
How professionals controlled their personal
information dictate whether they use passing or
revealing to alter work structure to cope