Chain Hotel "Hotel Nassau Marriott Autograph Collection" Group…
"Hotel Nassau Marriott Autograph Collection"
9 meeting rooms
Bar "Het Heiligdom"
Contemporary meeting rooms
5 different room types
business and leisure guests
history & interior atmosphere
quality food & beverages
food and beverages
social interaction with guests
IPO (data collection)
Order Fulfillment Process
from booking.com to their own system (Fidelio)
in the restaurant: order manually
headset in the restaurant
Customer Relation Process
marriott rewards (elite member f.e.)
Supplier Relation Process
bakery & Hanos: Mon-Fri before noon
laundry (bowmans): every Tuesday and Friday
Product and Service development Process
Breakfast --> weren't breaking even with the costs
improvement: promotion --> Social Deal (joined effort)
full breakfast rooms every day !
Age Range: 23-45
According to Booking.com, couples particularly like the location, as they are rated 9.6 for a two-person trip
Centrally located between Amsterdam, Rotterdam, Antwerp and Brussels
amount of money that is regularly spent on things such as heating, lighting and gas.
having another person perform a valuable task for which specialized expertise may be required,
huge investment before the opening. used their entire budget.
complimentary cup of coffee
roughly between 100 -300 euros
depending on availability and room type