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Listening in interpersonal communication 4.1 (The Stages of Listening…
Listening in interpersonal communication 4.1
The Stages of Listening
Understanding
Put things in your own words.
Ask questions.
See things from the speakers point of view.
Remembering
Relate new info with old info.
Focus on central ideas.
Organize what you hear and summarize it.
Recieving
Verbal and nonverbal communication.
Maintain your role.
Avoid assuming you understand before the speaker has said anything.
Focus attention
Evaluating
Assume the speaker is a person of goodwill.
Distinguish facts from opinions.
Resist evaluation until you understand.
Responding
State your thoughts and feelings.
Avoid any problems.
Express your support and understanding.
