Listening in interpersonal communication 4.1 (The Stages of Listening…
Listening in interpersonal communication 4.1
The Stages of Listening
Put things in your own words.
See things from the speakers point of view.
Relate new info with old info.
Focus on central ideas.
Organize what you hear and summarize it.
Verbal and nonverbal communication.
Maintain your role.
Avoid assuming you understand before the speaker has said anything.
Assume the speaker is a person of goodwill.
Distinguish facts from opinions.
Resist evaluation until you understand.
State your thoughts and feelings.
Avoid any problems.
Express your support and understanding.