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Biz Level (Productivity (Financial (:bar_chart: (GP proxy) COS (MLS+…
Biz Level
Productivity
Scalability
Financial
:bar_chart: (GP proxy) COS (MLS+ Indirect Costs + CCT+ Expensed Equipment) as a percent revenue
:bar_chart: Gear run rate (expensed + CAPEX) as a percent of revenue
Labor
Gear Utilization
Customer
Customer Satisfaction
Net Promoter Score :bar_chart:
Customer Retention
Revenue/Growth
YoY Growth :bar_chart:
Meeting Forecast :bar_chart:
Site Performance
:bar_chart: Conversion rate
Employees
Employee Satisfaction
Employee Retention :bar_chart:
Turnover Rate :bar_chart:
Engagement Survey Results :bar_chart:
Marketing Performance