Please enable JavaScript.
Coggle requires JavaScript to display documents.
Reliable Delivery - Delivery Efficiency System (Customer Service/Dispatch,…
Reliable Delivery - Delivery Efficiency System
Outbound Sales/Commissioned Sales Staff
In person meetings to close deals
Follow up on unconverted cold leads brought in
Convert and Close their own deals
Nurturing existing leads brought in
Cold calling top tier clients
Customer Service/Dispatch
Create closed delivery tickets to give to dispatch
Dispatch distributes delivery ticket to finalize driver
Give customized price quotes
Ensure delivery ticket has accurate information for driver to properly delivery on time
Track orders
Proactively communicates with customer if delivery will be delayed
Answer customer inquiries
Must do post follow up with customer to ensure delivery was on time and was happy with service experience
Drivers
Start Driver Lead Program to bring in new business to add more to the top of funnel
Ask customer if they are happy with the service they received today
Shipment is delivered on time
Greets customer in a friendly manner
If for any reason such as traffic/unexpected delays, they must notify customer service to contact the customer
Driver is "presentable" - in uniform, photo ID badge, appearance is proper, doesn't smell like smoke, arrive in branded vehicle etc,
Ensure shipment is handled with care and given/dropped off to customer in a convenient location
Marketing/Inbound Sales - MentureME
Organic Traffic/SEO
Upsell Campaign
Google Paid Campaigns
Dedicated direct line to specialist to convert and close
Referral Campaign
Unconverted Leads
Reactivation Campaign
Website - Live Chat, Exit Pop
FULFILLMENT