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THE PATIENT COMES FIRST (Personalized rooms (Comfort (comfortable waiting…
THE PATIENT COMES FIRST
Personalized rooms
practical
Common rooms
Sense of community
Hygienic - sterile rooms
Comfort
comfortable waiting areas
Family rooms
Reception area
Bathrooms / toilets
Privacy
Private rooms
Protocols to protect patient
Data collection - closed files
Sound proof walls
Communication
Between patients and caretakers
Between staff
Equipment
medical equipment a nurse carries
plenty of it
Technology
Quality
Many disciplines within the centre
Logistics
Waiting times
Empathy
Not a number
Involve family members