Please enable JavaScript.
Coggle requires JavaScript to display documents.
non-ret brands (TASK ((Claims paid (cx reason (no reason given (cx renewal…
non-ret brands
TASK
Claims paid
cx reason
no reason given
cx renewal
- cx renewal and use 'cancellation at renewal'
-
Policy in inital
hmm this combination does not seem possible, please try again
-
-
policy paid annual
- low value cx 2. cancel and use 'annual claims paid'
-
moving to competitor
cx renewal
- cx renewal and use 'cancellation at renewal'
-
Policy in inital
hmm this combination does not seem possible, please try again
-
-
policy paid annual
- low value cx 2. cancel and use 'annual claims paid'
Dissatisfied customer
cx renewal
- cx renewal and use 'cancellation at renewal'
-
Policy in inital
hmm this combination does not seem possible, please try again
-
-
policy paid annual
- low value cx 2. cancel and use 'annual claims paid'
No claims paid
cx reason
no reason given
cx renewal
1, cx renewal and use 'cancellation at renewal' template
-
Policy in inital
1, cx and email using **new template
-
Within COP
- cx and use 'cancellation in cooling off period'
policy paid annual
- cx and use 'annual - no claims paid' template
moving to competitor
cx renewal
1, cx renewal and use 'cancellation at renewal' template
-
Policy in inital
1, cx and email using **new template
-
Within COP
- cx and use 'cancellation in cooling off period'
policy paid annual
- cx and use 'annual - no claims paid' template
Dissatisfied customer
cx renewal
1, cx renewal and use 'cancellation at renewal' template
-
Policy in inital
1, cx and email using **new template
-
Within COP
- cx and use 'cancellation in cooling off period'
policy paid annual
- cx and use 'annual - no claims paid' template
-
PHONE
No claims paid
cx reason
-
Dissatisfied customer
policy paid annual
- identify specific reason why cust is unhappy 2. educate 3. if cust still wants to cx, play scripting and cx
Within COP
- identify specific reason why cust is unhappy 2. educate 3. if cust still wants to cx, play scripting and cx
-
Policy in inital
- identify specific reason why cust is unhappy 2. educate 3. if cust still wants to cx, play scripting and cx
-
cx renewal
- identify specific reason why cust is unhappy 2. educate 3. if cust still wants to cx, play scripting and cx 4. email confirmation of cx
moving to competitor
policy paid annual
- identify specific reason why cust wants to change providers 2. educate 3. if cust still wants to cx, play scripting and cx
Within COP
- identify specific reason why cust wants to change providers 2. educate 3. if cust still wants to cx, play scripting and cx
-
Policy in inital
- identify specific reason why cust wants to change providers 2. educate 3. if cust still wants to cx, play scripting and cx
-
cx renewal
- identify specific reason why cust wants to change providers 2. educate 3. if cust still wants to cx, play scripting and cx 4. email confirmation
no reason given
policy paid annual
- Ask promting Q's to understand why cust is cx'ing 2. educate 3. if cust still wants to cx, play scripting and cx
Within COP
- Ask promting Q's to understand why cust is cx'ing 2. educate 3. if cust still wants to cx, play scripting and cx
-
Policy in inital
- Ask promting Q's to understand why cust is cx'ing 2. educate 3. if cust still wants to cx, play scripting and cx
-
cx renewal
- Ask promting Q's to understand why cust is cx'ing 2. educate 3. if cust still wants to cx, play scripting and cx 4. email confirmation
Claims paid
cx reason
-
Dissatisfied customer
policy paid annual
- identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
Within COP
- identify what went wrong and educate 2. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
-
Policy in inital
hmm this combination does not seem possible, please try again
-
cx renewal
- identify what went wrong and educate 2. play scripting and cx renewal 3. email confirmation
moving to competitor
policy paid annual
- identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
Within COP
- identify what went wrong and educate 2. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
-
Policy in inital
hmm this combination does not seem possible, please try again
-
cx renewal
- identify what went wrong and educate 2. play scripting and cx renewal 3. email confirmation
no reason given
policy paid annual
- identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
-
Within COP
- identify what went wrong and educate 2. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
-
Policy in inital
hmm this combination does not seem possible, please try again
cx renewal
- identify what went wrong and educate 2. play scripting and cx renewal 3. email confirmation