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The patient comes first (Shared decision-making (discuss situation…
The patient comes first
Shared decision-making
discuss situation properly
Patients decide or have some influence
Enough time to talk to doctors
You make patients' stay comfortable
Be kind
Happy staff
Not being a number
Communication
Between patient and staff
Between the different disciplines
Give answers quickly
Clean / sterile building
Waiting times
no long waits between x-rays and results
Food and drinks
Protocols
Transportation option / parking
E-health and skype
using tv and music
Not too expensive