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Post-Stephen (TT (Wellness (Monthly Charges (And failure process),…
Post-Stephen
TT
Cell Phone Email Alias Reset
Wellness
ExternalId Recon
Plan Pricing Update
Manual Recon w/ Levi :warning:
Plan Migrations (ad-hoc, yearly)
Monthly Charges
And failure process
Locations
Movie Ticket Import
Shopping
Fulfilling Held Order
Fraud/Rules Engine
Feeds
McD
R&R
Giving Credits
Bulk Recognition Import
Tango
PSC
SSO v2
SSO v3
Grocery
Shopping/Stripe
PSJ
PSA
Location Uploads
Elastic Search
ETL
Maps
Sbux
CS
Training
Apps
Troubleshooting ElasticSearch instances.
Troubleshooting cloud application servers.
Administration
New employee setup.
On-Call
Monitoring
Slack via #tech-notifications
Datadog
Alerts to watch for.
PagerDuty
Pingdom
Rollbar
Special
Importing ticket inventory.
Emails
Profile Sync
Login Handler
Sending
Recording Sends
Activity Logging
Recurring Jobs
Processes
Log tickets for everything.
New: Type is Required
New: Waiting for Customer, QA states
Time logging via Ceptah Worklog
If you need senior escalation, just reassign and comment.
Most actions don't require permission; use best judgement.
Exceptions: PII
Test Plans in TestRail
Major Features/Data Changes go in: Timeline of Major Releases
Changes
Increased Access to Data
No Changes to Write Permissions
Interim Projects
Infrastructure
Pre-Reqs to Provide Access
Automation to track file system changes on prod servers
Automation to apply OS updates to prod servers.
Automation to sync users/passwords on prod servers.
Automation to track user logins and account changes on prod servers.
CYA
Security training program or agreement to be signed by devs.
Handling of PII
How to store and transfer.
Who can receive w/o permission.
Remote access to prod servers.
Access to purchased resources.
AMC
Tickets
Types
Customer Service
Financial
Site Defect
SFTP Feed
Pre-Reg
Exclusives Tab
Pre-Sales Questionnaires/Contracts
Reports
Data Patches
Community User Migration
Office Infrastructure
Office IT Support
Feature
Ad-hoc Billing