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Reactive repair process. Order assignment (Issue / fault reported by…
Reactive repair process. Order assignment
Issue / fault reported by resident
Is this responsibility of the Agent or Landlord to repair?
Yes
Request additional information from resident such as photo and location of issue. Ask for 3 times / dates from resident in line with KPI's
Select correct contractor to resolve and pass on all information and contract details of resident to arrange appointment
Has the contractor accepted the order?
No
Record reasons why order has been rejected
Select new contractor from network
Yes
Do we have a delegated authority limit with client?
Yes
1 more item...
No
1 more item...
No
Explain Why and who is responsible - Pass on contact details for responsible party
Close down order.