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SAP Team (Susan (Contact Point (Internal (Lync, Call, Email, Whatsapp),…
SAP Team
Susan
Contact Point
Internal
Lync
Call
Email
Whatsapp
External
Vendor : ABeam, ITelligence
IT Apps (Philippine)
IT Servicedesk HK
Log Ticket
Landesk
Defined urgency
Diagnosis
Solve
Yes
Provide Solution to users
Advise relevent team for execution of solution
No
Escalation to BAs
Escalation to Developer
Weekly Report
Biweekly
SOMS
SAP
Project
Barcode & Batch Management
Documentation
RFI
2RF
Marena
ITelligence AMS Agreement
Review Agreement
Assign Access in SAP Marketplace for SOLMAN user access
Review ticket for changes in server
ABeam AMS Agreement
Review Agreement update
Review monthly report
Review Julai Agreement
SAP User License & SAP Agreement
Understand SAP Indirect & Direct Access
Review SAP Agreement
Undestand AMS Payment
Assist in Project
Barcode & Batch Manage
Esker Project
SAP Server upgrade
SAP HEC & S4HANA
Undestand HEC & S4HANA
Find what the offer
Understand business pain point
Search for current integration & future plan
Saroja Muniappan
Esker Project
Phase1
Increment 1 - Non Trade PO & PO Cancellation
Increment 2 - Trade PO
Increment 3 - AP Processing (PO & NPO)
Increment 4 : Employee Claim
Increment 5 : IR Commission/Refund/SIF
Phase 2
Increment 6 : Rollout to Thailand/ Philipines
SAP Rollout Project
SAP Rollout PH & TH
SAP Rollout for other HK Companies
SAP Rollout for UAE
SAP Support
Incident
Service Request
Change Request
Other Projects
Batch Management Barcode
SAP Hana
SOMS Replacement
AV8R - Inventory
ABAPs
Joshua
SAP Report Development & Enhancement
Daily Ticket & Support incident
CR Handling
Esker Development
Barcode and Batch Management
Janice
Customizing Report
SD/MM - Janice
FI - Joshua
PP - Send to ABeam
Build Integration Interface
SOMS
Commission Upload
Esker
BI
Batch Upload
Interface
Configuration
Development
Daily Monitoring Integration Transactions
IDocs
Batch Upload
Support Ticket
Assign support
Technical Issues
Product Change Upload
Integration Issues
Change Requests
Projects
Esker - Completed
Barcode / Batch Management
Others
Monthly SAP info - extraction for SO variance
Report (used for sales reconciliation)
Monthly inventory report for BI
VCon yearly upload