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Emotional Intelligence (What is emotional intelligence? (Ability to…
Emotional Intelligence
What is emotional intelligence?
Ability to control emotions
Difficult to acquire EI
Ability to read emotional cues
competencies related to one's ability to recognise, understand, manage their emotions and those of others
Why do we need emotional intelligence?
positive relationship between EI and leader/organisational performance
greater need for managers to have EI as they're responsible to work with more people
IQ alone doesn't predict effective leadership
Self-management skills
self-awareness
self aware individuals
identifying self aware individuals
self-regulation
motivation
effective leaders
achieve beyond expectations
achieve for the sake of achievement not rewards
constantly raise performance bar and track progress
respond better to failure
have a strong passion with leadership potential
Relationship-management skills
Empathy
Considering other feelings and additional factors when making decisions
Increases reliance on teams
Social Skill
Culmination of other dimensions of emotional
intelligence - allows competency in other
dimensions to be employed
Those with social skills posses:
a wide network with in and outside the organisation
the ability to establish common ground with a wide range of individuals
Managers must be able to 'manage relationships' with others
Can EI be learned?
genetic component to EI-through brain's limbic system
EI usually increases with age (maturity)
nurture plays significant role
can be learned through commitment to training