Please enable JavaScript.

Coggle requires JavaScript to display documents.

'Split' brands (1300, HCF, Prosure) (TASK (No claims paid (cx…

- - - - Financial Constraints
        
        policy paid annual
        
        cx and use 'annual - no claims paid' template
        
        Within COP
        
        cx and use 'cancellation in cooling off period'
        
        Passed rasied date but premium not collected
        
        1.cx and use 'instlament - no claims paid and premium rasied' template
        
        Policy in inital
        
        1, cx and email using **new template
        
        cx renewal
        
        1, cx renewal and use 'cancellation at renewal' template
        
        Middle of instlament period
        
        cx and use 'instalment - no claims paid and within instlament period' template
      - Premium increase
        
        cx renewal
        
        recategorise as 'non-voice cx' and escapte out
        
        Policy in inital
        
        recategorise as 'non-voice cx' and escapte out
        
        Within COP
        
        recategorise as 'non-voice cx' and escapte out
        
        policy paid annual
        
        recategorise as 'non-voice cx' and escapte out
        
        Passed rasied date but premium not collected
        
        recategorise as 'non-voice cx' and escapte out
        
        Middle of instlament period
        
        recategorise as 'non-voice cx' and escapte out
      - Dissatisfied customer
        
        policy paid annual
        
        cx and use 'annual - no claims paid' template
        
        Within COP
        
        cx and use 'cancellation in cooling off period'
        
        Passed rasied date but premium not collected
        
        1.cx and use 'instlament - no claims paid and premium rasied' template
        
        Policy in inital
        
        1, cx and email using **new template
        
        Middle of instlament period
        
        cx and use 'instalment - no claims paid and within instlament period' template
        
        cx renewal
        
        1, cx renewal and use 'cancellation at renewal' template
      - moving to competitor
        
        policy paid annual
        
        cx and use 'annual - no claims paid' template
        
        Within COP
        
        cx and use 'cancellation in cooling off period'
        
        Passed rasied date but premium not collected
        
        1.cx and use 'instlament - no claims paid and premium rasied' template
        
        Policy in inital
        
        1, cx and email using **new template
        
        Middle of instlament period
        
        cx and use 'instalment - no claims paid and within instlament period' template
        
        cx renewal
        
        1, cx renewal and use 'cancellation at renewal' template
      - no reason given
        
        policy paid annual
        
        cx and use 'annual - no claims paid' template
        
        Within COP
        
        cx and use 'cancellation in cooling off period'
        
        Passed rasied date but premium not collected
        
        1.cx and use 'instlament - no claims paid and premium rasied' template
        
        Policy in inital
        
        1, cx and email using **new template
        
        Middle of instlament period
        
        cx and use 'instalment - no claims paid and within instlament period' template
        
        cx renewal
        
        1, cx renewal and use 'cancellation at renewal' template
  - - - Dissatisfied customer
        
        policy paid annual
        
        low value cx 2. cancel and use 'annual claims paid'
        
        Within COP
        
        **new template?
        
        Passed rasied date but premium not collected
        
        low value cx? 2. cancel and use ' instalment - claims paid'
        
        Policy in inital
        
        hmm this combination does not seem possible, please try again
        
        Middle of instlament period
        
        low value cx? 2. cancel and use ' instalment - claims paid'
        
        cx renewal
        
        cx renewal and use 'cancellation at renewal'
      - moving to competitor
        
        policy paid annual
        
        low value cx 2. cancel and use 'annual claims paid'
        
        Within COP
        
        **new template?
        
        Passed rasied date but premium not collected
        
        low value cx? 2. cancel and use ' instalment - claims paid'
        
        Policy in inital
        
        hmm this combination does not seem possible, please try again
        
        Middle of instlament period
        
        low value cx? 2. cancel and use ' instalment - claims paid'
        
        cx renewal
        
        cx renewal and use 'cancellation at renewal'
      - Financial Constraints
        
        policy paid annual
        
        low value cx 2. cancel and use 'annual claims paid'
        
        Within COP
        
        **new template?
        
        Passed rasied date but premium not collected
        
        low value cx? 2. cancel and use ' instalment - claims paid'
        
        Policy in inital
        
        hmm this combination does not seem possible, please try again
        
        cx renewal
        
        cx renewal and use 'cancellation at renewal'
        
        Middle of instlament period
        
        low value cx? 2. cancel and use ' instalment - claims paid'
      - no reason given
        
        policy paid annual
        
        low value cx 2. cancel and use 'annual claims paid'
        
        Within COP
        
        **new template?
        
        Passed rasied date but premium not collected
        
        low value cx? 2. cancel and use ' instalment - claims paid'
        
        Policy in inital
        
        hmm this combination does not seem possible, please try again
        
        Middle of instlament period
        
        low value cx? 2. cancel and use ' instalment - claims paid'
        
        cx renewal
        
        cx renewal and use 'cancellation at renewal'
      - Premium increase
        
        policy paid annual
        
        recategorise as 'non-voice cx' and escapte out
        
        Within COP
        
        recategorise as 'non-voice cx' and escapte out
        
        Passed rasied date but premium not collected
        
        recategorise as 'non-voice cx' and escapte out
        
        Policy in inital
        
        recategorise as 'non-voice cx' and escapte out
        
        Middle of instlament period
        
        recategorise as 'non-voice cx' and escapte out
        
        cx renewal
        
        recategorise as 'non-voice cx' and escapte out
- - - - Premium increase
        
        policy paid annual
        
        Transfer to internal retentions or arrange CB
        
        Within COP
        
        Transfer to internal retentions or arrange CB
        
        Passed rasied date but premium not collected
        
        Transfer to internal retentions or arrange CB
        
        Policy in inital
        
        Transfer to internal retentions or arrange CB
        
        Middle of instlament period
        
        Transfer to internal retentions or arrange CB
        
        cx renewal
        
        Transfer to internal retentions or arrange CB
      - Financial Constraints
        
        policy paid annual
        
        offer alt level of cover 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Within COP
        
        offer alt level of cover 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Passed rasied date but premium not collected
        
        offer alt level of cover 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Policy in inital
        
        play scripting and cx
        
        cx renewal
        
        offer alt level of cover 2. educate 3. if cust still wants to cx, play scripting and cx 4. email confirmation
        
        Middle of instlament period
        
        offer alt level of cover 2. educate 3. if cust still wants to cx, play scripting and cx
      - Dissatisfied customer
        
        policy paid annual
        
        identify specific reason why cust is unhappy 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Within COP
        
        identify specific reason why cust is unhappy 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Passed rasied date but premium not collected
        
        identify specific reason why cust is unhappy 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Policy in inital
        
        identify specific reason why cust is unhappy 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Middle of instlament period
        
        identify specific reason why cust is unhappy 2. educate 3. if cust still wants to cx, play scripting and cx
        
        cx renewal
        
        identify specific reason why cust is unhappy 2. educate 3. if cust still wants to cx, play scripting and cx 4. email confirmation of cx
      - moving to competitor
        
        policy paid annual
        
        identify specific reason why cust wants to change providers 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Within COP
        
        identify specific reason why cust wants to change providers 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Passed rasied date but premium not collected
        
        identify specific reason why cust wants to change providers 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Policy in inital
        
        identify specific reason why cust wants to change providers 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Middle of instlament period
        
        identify specific reason why cust wants to change providers 2. educate 3. if cust still wants to cx, play scripting and cx
        
        cx renewal
        
        identify specific reason why cust wants to change providers 2. educate 3. if cust still wants to cx, play scripting and cx 4. email confirmation
      - no reason given
        
        policy paid annual
        
        Ask promting Q's to understand why cust is cx'ing 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Within COP
        
        Ask promting Q's to understand why cust is cx'ing 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Passed rasied date but premium not collected
        
        Ask promting Q's to understand why cust is cx'ing 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Policy in inital
        
        Ask promting Q's to understand why cust is cx'ing 2. educate 3. if cust still wants to cx, play scripting and cx
        
        Middle of instlament period
        
        Ask promting Q's to understand why cust is cx'ing 2. educate 3. if cust still wants to cx, play scripting and cx
        
        cx renewal
        
        Ask promting Q's to understand why cust is cx'ing 2. educate 3. if cust still wants to cx, play scripting and cx 4. email confirmation
  - - - Financial Constraints
        
        Passed rasied date but premium not collected
        
        low value cx? 2. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        policy paid annual
        
        low value cx? 2. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Middle of instlament period
        
        low value cx? 2. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Within COP
        
        pay back claim? 2. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Policy in inital
        
        hmm this combination does not seem possible, please try again
        
        cx renewal
        
        offer alt cover options for renewal 2. play scripting and cx renewal 3. email confirmation
      - Dissatisfied customer
        
        policy paid annual
        
        identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Within COP
        
        identify what went wrong and educate 2. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Passed rasied date but premium not collected
        
        identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Policy in inital
        
        hmm this combination does not seem possible, please try again
        
        Middle of instlament period
        
        identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        cx renewal
        
        identify what went wrong and educate 2. play scripting and cx renewal 3. email confirmation
      - Premium increase
        
        policy paid annual
        
        Transfer to internal retentions or arrange CB
        
        Within COP
        
        Transfer to internal retentions or arrange CB
        
        Passed rasied date but premium not collected
        
        Transfer to internal retentions or arrange CB
        
        Policy in inital
        
        Transfer to internal retentions or arrange CB
        
        Middle of instlament period
        
        Transfer to internal retentions or arrange CB
        
        cx renewal
        
        Transfer to internal retentions or arrange CB
      - moving to competitor
        
        policy paid annual
        
        identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Within COP
        
        identify what went wrong and educate 2. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Passed rasied date but premium not collected
        
        identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Policy in inital
        
        hmm this combination does not seem possible, please try again
        
        Middle of instlament period
        
        identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        cx renewal
        
        identify what went wrong and educate 2. play scripting and cx renewal 3. email confirmation
      - no reason given
        
        policy paid annual
        
        identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Passed rasied date but premium not collected
        
        identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Within COP
        
        identify what went wrong and educate 2. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Middle of instlament period
        
        identify what went wrong and educate 2. low value cx? 3. explain claims have been paid and confirm if cust still wants to cx 3. play scripting and cx
        
        Policy in inital
        
        hmm this combination does not seem possible, please try again
        
        cx renewal
        
        identify what went wrong and educate 2. play scripting and cx renewal 3. email confirmation