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Pet given away/ missing OR PH moving overseas (TASK (claims paid (Paid…
Pet given away/ missing OR PH moving overseas
TASK
claims paid
Paid Annual
low value cx? 2. cx and advise if payments need to continue collecting
Within COP
low value cx? 2. cx and advise if payments need to continue collecting
Passed raised date but premium not yet collected
low value cx? 2. cx and advise if payments need to continue collecting
Policy in inital
hmm this combination does not seem possible, please try again
Middle of instalment period
low value cx? 2. cx and advise if payments need to continue collecting.
Cx renewal
cx renewal and use 'cancellation at renewal' template
no claims paid
Passed raised date but premium not yet collected
cx at next raised date 2. email 'instalment - no claims paid and premium rasied'
Paid Annual
cx 2. use 'annual - no claims paid'
Middle of instalment period
cx at last raised date 2. email 'instalment - no claims paid and within instlmanet period'
Within COP
cx and email 'cancellation within COP'
Policy in inital
cx and email new template *
Cx renewal
cx renewal and use 'cancellation at renewal' template
PHONE
Claims paid
Middle of instalment period
low value cx? 2. cx and advise if payments need to continue collecting
Passed raised date but premium not yet collected
low value cx? 2. cx and advise if payments need to continue collecting
Paid Annual
low value cx? 2. cx and advise if payments need to continue collecting
Within COP
low value cx? 2. cx and advise if payments need to continue collecting
Policy in inital
hmm this combination does not seem possible, please try again
Cx renewal
cx renewal and use 'cancellation at renewal' template
no claims paid
Paid Annual
play scripting 2. cx
Within COP
1, play scripting 2. cx
Passed raised date but premium not yet collected
play scripting 2. cx at last raised date
Policy in inital
play scripting 2. cx
Middle of instalment period
play scripting 2. cx
Cx renewal
cx renewal and use 'cancellation at renewal' template