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Onboarding Process (On Start Date (1st month check to client and sub…
Onboarding Process
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2nd to 5th month checks
Client
• How is your staff coping?
• Does he communicate well?
• How do you normally communicate with him?
• Is his output what you expected it to be at this point?
• How are the Remote Staff tools helping you?
• Do you need additional assistance on the use of portal?
• Do you need clarification regarding our Invoicing?
• Are you okay with our Billing System set up?
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Sub-Contractor
• How are you coping up with your client?
• How's communication with your client?
• How do you normally communicate with your client?
• How is your training going so far?
• Or how are the tasks being assigned to you?
• Are you able to accomplish within the specified time frame set by your client?
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SC's are trained to acknowledge feedback and to ask for more information. They are trained to genuinely listen and be curious. To be able to understand what is happening between the client and staff at this stage to more or less be ready on what will happen next.
Coaching as needed depending on the feedback received by the SCs. Coaching can happend on the 1st week, 1st month and applied to both Sub-contractors and clients.
Staffing Consultants are required to connect minimum of once every month to each client and sub-contractors or depending on the status of the relationship.
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