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OPERATIONS (STRATEGIES (Overcoming resistance to change (Purchasing new…
OPERATIONS
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PROCESSES
Transformation process
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Technology, Task Design, Process Layout
Influence of volume, variety, variation in demand and visibility (Customer Contact)
Monitoring, Control & Improvement
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Inputs
Transformed resources
(M,I,C) - Materials, Information, Customers
Transforming resources
(HR,F) - Human Resources, Facilities
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