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Performance Management: (Techniques - Improve Performance: (BPR,…
Performance Management:
Advantages of Quality Control:
Encourage workers > profits
Higher turnover
Improved profitability
Top Management's Performance:
Accurate
Flexible
KISS
Realistic
BSC:
(Perspectives)
Customer
Internal Process
Financial
Learning and Growth
HR Roles:
Develop, implement org. structure
Ensure efficient feedback mechanism
Organise training programmes
Motivation
Finance:
Reward systems
Acid Test Ratio
Financial tools
Purchasing:
Best quality
Low cost > better ROI
Best prices
Production:
Factors Affecting Quality Control:
Job tolerances
Inspection points
System to record where problems occur
Human efficiency
Methods - Quality Control:
Sampling
Inspection
SABS
Marketing:
Variables:
Semi-manageable
Non-manageable
Manageable
PR:
Communication
Image of bus
Administrative:
Essential for holistic bus performance
Techniques - Improve Performance:
BPR
Benchmarking
Quality Circles
TQM
Value chain