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Team Dynamics and Conflict Management: (Reasons for Conflict/Skills Needed…
Team Dynamics and Conflict Management:
Conflict in Teams - Work Allocation:
Role conflict
Role ambiguity
Role overload
Criteria for Team Success:
PERD
Team Terms:
Briefing
Synergy
Managing Working Relationships:
Values, beliefs
Diversity
Past experience
Prejudice
Organisational Culture
Team Processes:
Norming
Performing
Storming
Adjourning
Mourning
Transforming
Forming
Approaches - Managing Conflict:
Collaborating
Competing
Avoidance
Compromising
Accommodating
Types of Conflict:
Functional
Dysfunctional
Conflict Resolution:
Mediation
Conciliation
Arbitration
Negotiation
Reasons for Conflict/Skills Needed:
Change
Ability to deal with change
Inclusivity/Diversity
Tolerance
Poor Communication
Communication skills
Resource allocation
Think/act strategically
Personalities
EQ to handle emotions
Values, ethics
Accommodate differences
Inner conflict
Tools - Conflict Management:
Negotiation
Smoothing
Stimulating functional conflict
Forcing
Avoidance
Compromise
Conflict Management - 3rd Party:
Con-arb
Workplace Forum
CCMA
Employers Organisations