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TOPIC 8 (SEVEN BASIC TOOLS OF QUALITY (Cause & Effect Diagram, Control…
TOPIC 8
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QUALITY vs GRADE
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Grade: A category given to products/services having the same use but different characteristics e.g Lobster>Prawn, based on grade, thus more expensive.
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Ordered prawn, Received lobster = Low Quality, High Grade
Ordered prawn, Received prawn = High Quality, Low Grade
GOLD PLATING
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Instead, spend more time meeting the requirements of the project
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