Davenport (2009) Reading
It's time to focus on decision making, Davenport says, and he proposes four steps:
(1) List and prioritize the decisions that must be made;
(2) assess the factors that go into each, such as who plays what role, how often the decision must be made, and what information is available to support it;
(3) design the roles, processes, systems, and behaviors your organization needs; and
(4) institutionalize decision tools and assistance.