Please enable JavaScript.
Coggle requires JavaScript to display documents.
SFR (-) (Apps Abnormality (ODE SFR trend? (Diagnostic Trends, Dispatch…
SFR (-)
Apps Abnormality
ODE SFR trend?
Diagnostic Trends
Dispatch Trend
Offline Dispatches
DND SFR Trend
Driver sppecific?
OS specific
Product Specific
Article SFR
SRO down/Increase?
Product Family
Check for failed tags
Check for tag rate
Any new product launch
Any expected problem from PG team
sales data?
More sales for that country/region
specific order
TTI perf for overall esupport
check App specific
Check regional Specific
Any New launches?
If Yes, is it affecting any specific APP area
Is Launch affecting over all metrics
Product Family
LOB
Segment
Regions
Check country specific
Failed tags
Tagged Visits
Check for Trends
Visit Trends?
call volume spikes?
Age of the system?
Tier 5 /Tier 6 review on problem areas
CSAT & feedbacks from customers
warranty info
call logging practices