SFR (-) (Apps Abnormality (ODE SFR trend? (Diagnostic Trends, Dispatch…
ODE SFR trend?
DND SFR Trend
Check for failed tags
Check for tag rate
Any new product launch
Any expected problem from PG team
More sales for that country/region
TTI perf for overall esupport
check App specific
Check regional Specific
Any New launches?
If Yes, is it affecting any specific APP area
Is Launch affecting over all metrics
Check country specific
Check for Trends
call volume spikes?
Age of the system?
Tier 5 /Tier 6 review on problem areas
CSAT & feedbacks from customers
call logging practices