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ITIL (Lifecycle Phases (Continual Service Improvement (7 Steps Improvement…

- - - - Change Management
      - Transition Planning and Support
      - Knowledge Management
    - - Configuration Management System
    - - Service Knowledge Management System
  - - - Incident Management
      - Problem Management
      - Access Management
      - Request Fulfillment
  - - - Support
      - Consulted
      - Accountable
      - Informed
      - Responsible
    - - Technology Architectures and Management Systems
      - Processes, Roles and Capabilities
      - Service Management Systems and Tools
      - Measurement Methods and Metrics
      - New or Changed Service Solutions
    - - Processes
      - Partners
      - Product
      - People
  - - - Continual Service Improvement
    - - Process Data
      - Analyze Data
      - Gather Data (Measure)
      - Present and Use Information
      - What can be measured?
      - Implement Corrective Action
      - What should be measured?
    - - Do
      - Check (Study)
      - Plan
      - Act