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Product Knowledge Increase (Onboarding (Client Jouney (Case), Pitch, Buyer…
Product Knowledge Increase
Onboarding
Client Jouney (Case)
Pitch
Buyer Persona's
Ticketing, shadowing
WHY :warning:
Level III
Learning Lunches
Info
Product
Demo
Training
Badge = trainer LL
Level II
Buddy
Demo for every newbie
Bad Review: Demo for Jeroen
Buddy can be anyone (EU)
Personal Test Account for everyone
Badge = after review newbie
WHY
:warning:
Teamleader Ambassador
Events
Clients (basics about product)
Friends, family
Future Colleagues
Level I
On the job
Follow a demo (Pro's & Con's)
WHY :warning:
Badge = sales
In 3 months
Teamlead is responsible
Other Ideas
Business Game
Fight2Learn, Ojoo
Best Practice sharing during teammeetings
Customer Experience (uitnodigen client: LL, fold-up, ...)
Level IV
Experts
Per Module
Peer 2 peer
CS, Sales = 2nd week onboarding
Badge = Only Experts can give them
Level V
Community
Customer Centric
Help customers
Ticketing
Speaker
HR (referal)
Client referal
Digital
Online Book
Photo's stream (Flickr?)
Siska
Visibility, scalable
Stickers per team (fysiek)