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Management Issues In Systems Development Part B (Increasing User…
Management Issues In Systems Development Part B
Risk Types
Technical
Sub-Performance
Scope Creep
Business Risk
Change doesn't go as planned
Managing Risk
Formal Planning Control Tools
Document and Monitor Project Plan
Identify Bottlenecks
Gantt Charts
Show timing and duration of tasks
HR Requirements of Task
PERT charts
Depicts tasks and interrelationships
Indicate Sequence
Risk Management
Cookbook
-
Assess
the risk
-
Mitigate
the risk
-
Adjust
the risk
Assess
Leadership
Project Leader should be a business executive
How does project leader affect outcome?
Employee's Perpective
How would they react and why?
Scope and urgency
Is the scope too wide?
How urgent is the project?
Gibson's "plus-minus" decision tree
Mitigate
Risk
Avoidance
Identify and eliminate sources of perceived risk
Risk
Limitation
Implementing controls to contain potential risk effects
Risk
Transfer
Letting others assume risk (outsourcing)
Adjust
Project management style
Authoritative vs Participatory
Project budget and timeframe
Rigid vs Flexible
Gibson's Four Approaches
Increasing User Involvement and overcoming user resistance
External Integration Tools
Link work of implementation team to users at all levels
User Resistance To Organised Change
May believe change is detrimental to own interests
Counter Implementation
Deliberate strategy to thwart implementation of a system or innovation in an organisation
How to overcome
User Participation
User Education and Training
Management Policies
Incentives for Cooperation
Improvement of End-User Interface
Resolution of Organisational problems prior to introduction of new system
