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2020 We enable Quality of Service (QOS) improvement by DevOps teams and IT…
2020 We enable Quality of Service (QOS) improvement by DevOps teams and IT suppliers.
Q1 DevOps teams are able to manage their QoS in NowGreen
MVP1 NowGreen
Borgen service commitments op Business Service Offering
Borgen service commitments op Vendor
Updaten Assignment Group/ Provider Service inrichting in ServiceNow Blauw (nav vervallen FPPA, ter voorbereiding migratie naar NowGreen)
Migratieplan service administratie ServiceNow Blauw naar NowGreen
Beschrijving centrale SLM functie Control Tower (functiebeschrijving, aantal FTE) en decentrale rollen (Grid niveau, DevOps team, RET team, Control Room, contract eigenaren)
Beschrijven Minimum Viable Process voor SLM (idee: opnemen korte video)
MVP is the most pared down version of a process that can still meet organizational requirements
It has enough value that people are willing to use it
It demonstrates enough future benefit to retain early adopters
It provides a feedback loop to guide future design and development
Q2 A central SLM role is able to address lacking QoS to DevOps teams and IT suppliers
MVP2 NowGreen
Borgen NFR’s tussen Business en IT (ISS/ ESS)
SIAM inrichting SLM
Implementatie centrale SLM functie en decentrale rollen (Grid niveau, DevOps team, RET team, contract eigenaren)
Communicatie, communicatie, communicatie enz.
Updaten Minimum Viable Process voor SLM (idee: opnemen korte video)
Q3 A central SLM role is able to demonstrate control to regulators
Updaten controls (DS1.5 enz.)
Facilitate ICOA setup subsidiaries
BSAT, CSAT enz.
Standards, Rules and Guidelines in Corporate Definition of Done (DoD)
Minimum percentage technical debt en Continuous Service Improvement (CSI) op Product Backlog DevOps teams
Q4 A central SLM role is able to manage QoS for customer journeys
DevOps vereist ketenmanagement
Hoe gaan ketens gemanaged worden?
Aansluiten op ABC model CADM
Service Orientatie
2018 Stop SLM activities with no value in the DevOps world
ORM ServiceNow Blauw
Verdere uitwerking en implementatie van aanpassingen aan Service Administratie model ServiceNow Blauw (Application Components enz.)
SLM Audit???