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Emotion and mood (Sources of emotion and mood (time of the day: (Positive…
Emotion and mood
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Emotional labour
emotional labour: a situation where an employee expresses organizationally desired emtions during interpersonal transactiosn at work
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displayed emotion: emotion that are organizationally required and considered appropriate in a given job
surface acting: hiding one's inner feelings and forgoing emotional expression in response to display rules
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Basic emotions
6 primitive passions: wonder, love ,hatred, desire, joy and sadness
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6 universal emotions – happiness-surprise-fear-sadness-anger-disgust.
The closer – more people confuse them
Function of emotion:
People recall negative experiences more readily than positive ones – as negative experiences are more unusual.
Emotions are critical to rational thinking, providing information about how we understand the world around us.
In negative moods – better at discern truthful from accurate information than in good mood,
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Darwin: Emotions help human solve problems, motivate people to engage in actions essentials for survival + avoid dangerous things.
Evolutionary psychology: an area of inquiry which argues that we must experience the emotions we do because they serve a purpose.
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Emotional intelligence:
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The case against EI:
- Not agree on definitions:
Tests with right and wrong answers from which we can infer someone’s ability to recognize, control emotions = ability-based perspective
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- Nothing but personality with a different label:
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Emotion and mood
- affect: broad range of feelings that people experience
- emotion: intense feelings that are directed at someone
- moods: feelings that tend to be less intense than emotion and lack contextual stimulus
- Emotions – action oriented = lead us to some immediate action
- Moods cause us to think or brood for a while.
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Emotion more fleeting (short-lived) than moods, easy come easy go
Emotion dissipates – feel generally dispirited – can’t contribute this feeling to any single event; you’re just not your normal self – overact to other events.
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Affective event theory
affective event theory: a model suggest workplace events cause emotional reactions on the part of employees which then influence workplace attitudes and behavior
Emotions, even positive ones – incompatible with behaviors required to do a job – typically have a negative influence on job performance.
-Personality and mood determine response intensity
-Emotions can influence a broad range of work variables
Emotion regulation
- Vary surface-acting response = lower satisfaction than consistently use surface acting.
- Deep acting less psychologically costly
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Persuasion
An active attempt to change attitudes: Potentially via affect, behavior, and/or cognition
Components of persuasion attempt
– Source (Who?)
– Message Content (What?)
– Medium (Where/How?)
– Recipient (To whom?)
Elements
The Communicator:
- Credibility: Sleeper effect
- Attractiveness: Physical appeal+Similarity
The Message Content:
- Reason versus emotion
- The effect of good feelings
- The effect of arousing fear
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