Please enable JavaScript.
Coggle requires JavaScript to display documents.
What to Do When You've Mad Someone Angry (stand on the stand of others…
What to Do When You've Mad Someone Angry
the point of the problem
how one's behavior impact others
don't reach the consensus
the point of solution
confess how your actions affect others
no discussion about your intention
they experience neither your thoughts nor actions, but the consequence of your actions
what should I say
admit fault
I'm sorry you've been sitting here for thirty minutes
give the reasonable excuse
have a meeting with clients
stand on the stand of others
not strive for agreement but for understanding
concede others reality exists
we usually focus on our own challenge so much that it's often hard to admit the challenges of others.
conclusion
good communication makes them grow closer
express understanding of the consequence, the need to justify intentions dissolves.